Privacy Policy

Last updated: April 1, 2026

Pineapple Realty Group (“we”, “us”, or “our”) operates real estate services, websites, mobile applications and related services (collectively, the “Services”). This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices and rights available to you.

1. Information We Collect

1.1 Information you provide

• Contact details: name, email, phone, mailing address.
• Account information: username, password, profile preferences.
• Transaction and service data: property inquiries, appointments, messages, documents you upload.
• Communications: correspondence, feedback, and support requests.

1.2 Information automatically collected

• Usage data: pages visited, search queries, clicks, session duration, and other analytics.
• Technical data: IP address, device type, browser, operating system, and mobile carrier.
• Location data: approximate location inferred from IP address; precise location only where you grant permission on mobile devices.

1.3 Cookies and similar technologies

We use cookies, web beacons, local storage and similar technologies to provide features, analyze usage, and personalize content and advertising. You can control cookies via your browser settings; opting out may affect functionality.

2. How We Use Your Information

• Provide, operate, and maintain the Services.
• Process transactions, schedule appointments, and respond to inquiries.
• Personalize content, recommendations, and marketing communications (with consent where required).
• Analyze, monitor, and improve Services and develop new features.
• Prevent fraud, abuse, and other harmful or illegal activity.
• Comply with legal obligations and enforce our agreements.

3. Legal Bases for Processing (where applicable)

If you are in the European Economic Area (EEA), we rely on one or more of the following legal bases to process your personal data:

• Performance of a contract with you.
• Compliance with a legal obligation.
• Legitimate interests (e.g., fraud prevention, service improvement), balanced against your rights.
• Your consent (for certain marketing or tracking activities).

4. Sharing and Disclosure

We may share personal information with:

• Service providers and vendors who perform functions on our behalf (e.g., hosting, analytics, payment processors).
• Affiliates and business partners for operational reasons and referrals.
• Real estate agents, lenders, inspectors or other third parties when necessary to provide Services you request.
• Law enforcement, regulators, or third parties if required by law, to protect rights, safety or property, or to prevent fraud.
• In connection with a merger, acquisition, bankruptcy, or sale of assets — we will notify you and/or post a notice on our site if your personal data will be transferred and becomes subject to a different privacy policy.

5. Third-Party Services and Advertising

We may use third-party analytics, advertising networks, and social media platforms. These parties have their own privacy practices and may collect information about you. We encourage you to review their policies and opt-out options.

6. International Transfers

Your data may be stored and processed in the United States or other countries. Where required, we implement appropriate safeguards to protect your personal data when transferred internationally.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no security system is impenetrable — we cannot guarantee absolute security.

8. Data Retention

We retain personal information as long as necessary to provide the Services, meet legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and purpose.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights including:

• Accessing and obtaining a copy of your personal data.
• Correcting inaccurate or incomplete information.
• Deleting or restricting processing of your data.
• Objecting to certain processing or withdrawing consent where processing is based on consent.
• Receiving a portable copy of your data in a common format.

To exercise your rights or opt-out of marketing communications, contact us using the details below. We may require verification before fulfilling requests.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights, including the right to know categories and specific pieces of personal information collected, to request deletion, and to opt-out of the sale or sharing of personal information for cross-context behavioral advertising. To submit a verifiable request, contact us as described below. We will not discriminate for exercising your rights.

11. Children

Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will take steps to delete it.

12. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Review their policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy periodically. When we make significant changes, we will provide a prominent notice (e.g., email or site notice) and update the “Last updated” date above.

14. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, contact:

Pineapple Realty Group
Email: [email protected]
Address: 5900 Balcones Drive #STE 100 Austin, TX, 78731, USA